Information Technologist / IT Support

Role: Information Technologist / IT Support

Company: Arch Systems

Client: US Army

Location: Remote

Type: Full-time or Consulting

SECRET clearance is mandatory, along with IAT II / Security+ certification.

• Minimum of 2 years of experience providing client support in a Microsoft Windows-based environment
• Experience working in a Windows 11 and Microsoft 365 environment, with the ability to maintain Computing Environment (CE) training as systems are upgraded
• Proven experience supporting users in a Microsoft Intune environment
• Hands-on experience with Microsoft 365 applications, including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, and Access

Key Responsibilities & Requirements

• Strong experience in troubleshooting and resolving desktop-related issues and user problems
• Knowledge of PC imaging, connectivity, remote printer setup, and troubleshooting automated email systems
• Ability to quickly and accurately diagnose and resolve computer hardware and software issues remotely
• Experience in implementing system security, including managing passwords, creating user/group accounts, and setting file permissions
• Ability to clearly and concisely communicate technical information to non-technical users at all levels
• Good understanding of and experience with connectivity issues in LAN/WAN/Internet environments
• Strong written, verbal, and interpersonal communication skills
• Advanced understanding of TCP/IP (Transmission Control Protocol/Internet Protocol)

The Contractor shall either possess an associate’s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration. Contractor personnel required to acquire and maintain a Secret Clearance.

Proof of current SECRET clearance, evidence of the required IAT II / Security+ and Computing Environment certification for elevated network rights.

The Contractor must obtain appropriate Computing Environment (CE) training for the operating system(s) and/or security related tools/devices they will support.