Customer Invoicing Process Design and Fusion Analyst

Job title: Customer Invoicing Process Design and Fusion Analyst

Remote, W2 Contract

Location/Time Zone (On-site): Remote (Willing to travel) with travel domestic and international to South America travel 50%
Hours: 9am 6pm average

Responsibilities and duties:

Process Documentation

• Work with internal Subject Matter Experts (SMEs) to understand global standards for end-to-end customer payment processes including customer onboarding and invoicing to collections.
• Complete detailed process workflows, SOPs, and RACI models.
• Ensure process documentation aligns with internal controls, audit requirements, and regulatory standards.

Process Optimization & Technology Enablement

• Use technical expertise and working knowledge of existing technology such as Fusion, Automation Anywhere, and ServiceNow to make recommendations on technology enhancements that could support more effective workflow in the business.
• Define KPIs, SLAs, and quality metrics to measure process performance.
• Drive continuous improvement using Lean, Six Sigma, and root cause analysis methodologies.

Stakeholder Collaboration

• Work closely with finance team to understand requirements and document desk level procedures into process documentation.

Requirements:

• Bachelor s degree
• Strong understanding of end to end finance processes and internal controls.
• Demonstrated experience with process improvement methodologies (Lean, Six Sigma, Kaizen).
• Technical expertise using and identifying automation opportunities using Oracle Fusion (Invoicing Module Required), Automation Anywhere and ServiceNow.
• 2-3 years experience working in Order to Cash or process management.
• Willingness to travel (domestic and international South America)

Notes:

What are the main 3-5 responsibilities of this resource?
This Oracle Fusion module is designated to Invoicing (PtP is not required for this role). Inbed themselves in Invoicing and document processes for SOP desk level procedures, they will pull together desk level procedures, facilitate review with SME s for sign off, recommend enhancements both process streamlining and technology enhancements. We require an Oracle Fusion background, we would like a person who has worked on the technical side of Oracle Fusion who will come in to support the business operations side of our business. They should understand the system. Should have experience working with process improvement tools, will not be mapping but should have experience working with process flows.

What are the TOP Critical Skills or Must Haves skills a candidate should have on their resume in order to be considered?
Bachelor s degree.
Strong understanding of end to end finance processes and internal controls.
Demonstrated experience with process improvement methodologies (Lean, Six
Sigma, Kaizen).
Technical expertise using and identifying automation opportunities using Oracle Fusion (Invoicing Module Required), Automation Anywhere and ServiceNow.
2-3 years experience working in Order to Cash or process management.
Willingness to travel (domestic and international South America)