Senior Helpdesk Administrator

Phoenix, AZ, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Service Management
  • Help Desk
  • Client/server
  • Computer Networking
  • Computer Hardware
  • Operating Systems
  • Customer Service
  • Microsoft SharePoint
  • Software Installation
  • Infrastructure Architecture
  • Windows PowerShell
  • Scripting
  • Palo Alto
  • Firewall
  • Microsoft IIS
  • Amazon Web Services
  • Microsoft
  • Network
  • Network+
  • Security+
  • Active Directory
  • DNS
  • Dragon NaturallySpeaking
  • DHCP

Summary

Senior Helpdesk Administrator - Job Description Senior Helpdesk Administrator

Job Description

Candidates submitted to this position will need to be able to understand and document customer needs, troubleshoot with customers, and have a broad understanding of IT services structure to escalate calls.

The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer and networking hardware, standard operating systems, and internally developed custom applications.

Note: This position is restricted to local candidates and cannot be performed remotely.

Knowledge and Experience
  • Minimum 3-5 years of experience in an IT field
  • Strong customer service and interaction skills
  • Experience with Microsoft Intune
  • O365 experience (OneDrive, Office products, SharePoint, etc.)
  • Familiarity with software installation
  • PowerShell commands and scripting experience
  • Experience with Active Directory, DNS, and DHCP
  • AWS SysOps and infrastructure/architecture knowledge
  • PowerShell scripting and automation
  • Experience with Palo Alto firewall
  • Experience with IIS
  • Intune administration


Preferred Certifications
  • AWS Certifications
  • Microsoft Certifications
  • Network-related certifications (A+, Network+, Security+)


Required Skills
  • Minimum 3-5 years working experience in an IT field
  • Experience with Active Directory, DNS, and DHCP
  • Associate's degree or higher

#LI-JK1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sharpdec
  • Position Id: 52494
  • Posted 5 hours ago
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