Lead Technology Analyst

RESPONSIBILITIES:
Kforce has a client in Lake Mary, VA that is seeking a Lead Technology Analyst.

Summary:
The Lead Technology Analyst ensures the scalability, performance, and reliability of AAA, Inc.'s applications and infrastructure while providing technical consulting on complex projects. This position develops and maintains automated tools and systems to manage and monitor technology infrastructure, and works closely with DevOps and Operations engineers to build resilient systems that can scale seamlessly. The Lead Technology Analyst also responds to on-call incidents, troubleshoots issues, and implements solutions to prevent future disruptions.

Responsibilities:
* Monitors, measures and analyzes system performance and availability of one or more production applications; Develops and maintains automated tools and systems to manage and monitor infrastructure, reducing manual intervention and human errors
* Responds to on-call incidents, troubleshoot issues, and works with support to identify root cause of production issues; Implements solutions to prevent future disruptions
* Analyzes, reviews, and assesses capacity needs to increase operating efficiency and works on scaling services to handle increased traffic or usage
* Confers with Supervisor and works closely with DevOps and Operations engineers to build resilient systems that scale seamlessly
* Corrects application errors, using methods such as modifying WAF rules or altering available system resources
* Compiles and writes documentation of system operations (i.e., runbooks) and subsequent revisions; Trains support technicians on runbook procedures; Collaborates with DevOps update runbook documentation
* Identifies, analyzes, and defines the business operations and information requirements Identifies performance and quality criteria, assesses the monitoring needs. Implements monitoring and develops dashboards for use by support technicians

REQUIREMENTS:
* Bachelor's degree in computer science or information technology and two (2) to five (5) years programming, systems analysis, or Systems Administration experience
* Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud)
* Proficiency in scripting and automation tools (e.g., Python, Bash, Ansible)
* Experience with monitoring and logging tools (e.g., Dynatrace, CloudWatch)
* Strong knowledge of computer hardware, operating systems (e.g., Windows, Linux), and common software applications; Proficiency in standard PC applications
* Excellent problem-solving skills and attention to detail
* Strong communication and collaboration skills
* Full knowledge of application development, operating environments, and documentation
* Exposure to structured methodologies, fact finding and technical writing
* Excellent customer service attitude, analytical problem diagnosis, and resolution skills
* Familiarity with networking concepts, protocols, and troubleshooting
* Encourages and supports the success of others
* Demonstrates an awareness of strengths, limits, and areas to improve; Develops technical proficiency by attending formal training classes, on-the-job training, and self-paced studies
* Openly shares and solicits ideas through dialogue; Is clear about intentions
* Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress
* Experience in AWS support and Salesforce Support

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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