Responds to and diagnoses problems through discussion with users.
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Provides technical assistance to computer system users in a Windows-based environment.
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Configures, prepares, and deploys new desktop and laptop computers for staff, including installation of required software and security tools.
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Deploys and configures mobile devices, including iPads and iPhones, ensuring proper enrollment, security compliance, and application setup.
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Identifies, researches, and resolves software-related issues involving Microsoft 365 applications, Adobe products, email, Microsoft Teams, and OneDrive.
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Responds to telephone calls, emails, and personnel requests for desktop and mobile device support.
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Documents, tracks, and monitors reported issues to ensure timely and complete resolution.
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Provides support for printing devices, including installation of printers, troubleshooting printing issues, and replacement of consumables.
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Provides support for office copier machines, including installation of print queue troubleshooting copier issues, and replacement of consumables.
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Assists users with Cisco conference room technology, Webex and Microsoft Teams meeting setup, and connectivity troubleshooting.
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Provides support for various computer peripherals including wireless keyboards, mice, scanners, local printers, and wireless headsets.
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Answers questions and resolves computer problems for clients in person, via telephone, or through remote support tools.
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Follows procedures and maintains inventory and asset management for computers, mobile devices, printers, and related equipment, including tracking assignments, returns, and lifecycle status.
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Reads and interprets technical manuals and documentation to support troubleshooting and system maintenance.
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Utilizes diagnostic tools and reference materials to assist in resolving hardware and software issues.
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Maintains knowledge of commonly used concepts, practices, and procedures within desktop support and enterprise IT environments.
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Communicates clearly and effectively with end users and IT team members.
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Assists with coordination and implementation of system upgrades, patches, and new hardware/software deployments.
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Provides accurate and complete answers to general computing and administrative questions in a timely manner.
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Implements and supports shared software, including operating systems, configuration management tools, and standard enterprise software applications.
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Communicates status updates clearly and provides timely reporting on work activities, task progress, and issue resolution.
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