NOC Analyst

Bartlesville, OK, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Corp To Corp
On-site
Depends on Experience
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Job Details

Skills

Summary

Role Summary
This role involves providing network and infrastructure monitoring, incident response, and escalation support within a 24x7 Network Operations Center (NOC) environment. The position is primarily focused on maintaining system uptime by identifying, triaging, and resolving network and infrastructure issues promptly. It offers opportunities for remote work during night shifts and requires on-site presence for day shifts.

Responsibilities

  • Monitor network, server, and infrastructure alerts continuously across a 24x7 environment.
  • Identify, triage, and respond to incidents quickly to minimize system downtime.
  • Perform first-level troubleshooting and escalate complex issues to engineering teams as necessary.
  • Maintain and update runbooks, monitoring procedures, and documentation.
  • Support scheduled change management and maintenance activities.
  • Communicate incident status and updates to relevant stakeholders in a timely manner.
  • Support incident resolution and contribute to problem management processes via conference bridges.
  • Assist in maintaining monitoring tools and systems to ensure optimal operation.
  • Follow established protocols and procedures for incident escalation and resolution.
  • Participate in team meetings and contribute to continuous process improvements.

Qualifications

  • Familiarity with network monitoring tools and basic understanding of networking fundamentals such as TCP/IP, routing, and switching.
  • Experience supporting network operations or NOC environments preferred.
  • Basic knowledge of incident response and troubleshooting techniques.
  • Certification such as CCNA or similar networking credentials is a plus.
  • Prior experience in energy or utilities sectors is advantageous.
  • Knowledge of ServiceNow or similar ticketing and service management tools is preferred.
  • Ability to work flexible shifts, including night and day hours.
  • Good communication skills and the ability to collaborate effectively in a team.
  • In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States without employer sponsorship, now or in the future
  • Availability to work on-site as required.

Publishing Pay Range: $15.00 - $17.00 Hourly 

This position is based in office and requires employee to work on-site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10112156
  • Position Id: 113411
  • Posted 10 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!  For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

 

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Caleb Kifer

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