Technical Program Manager with CRM

Job Title: Technical Program Manager with CRM

Job Location: Redmond, WA

Job Type: Contract

Job Overview:

Pay Range: $50hr - $55hr

Requirement/Must Have:

• 6 to 8 years of experience in Program Management or Technical Program Management.
• Strong functional experience with Microsoft Dynamics 365 CRM.
• Hands-on experience working in Agile/Scrum delivery models.
• Proven ability to capture and document business requirements as features, epics, and user stories.
• Experience managing business stakeholders, cross-functional teams, and complex dependencies.
• Strong risk management, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills with the ability to influence without direct authority.
• Strong techno-functional skills and experience in CRM.
• Ability to facilitate requirement-gathering workshops and translate business needs into actionable deliverables.
• Experience supporting end-to-end delivery of multiple cross-functional programs.

Experience:

• Experience working in enterprise or Microsoft-aligned programs.
• Experience supporting large-scale, multi-team programs.
• Familiarity with Azure DevOps (ADO) for backlog, sprint, and delivery tracking.
• Exposure to Power Platform, including Power Automate and Power Apps integrations.
• Experience collaborating with product owners, architects, and engineering teams in CRM solution delivery.

Responsibilities:

• Own end-to-end delivery of multiple cross-functional programs involving Dynamics 365 CRM and integrated enterprise systems.
• Drive program planning, execution, tracking, and reporting across Agile/Scrum teams.
• Establish and maintain program governance, milestones, dependencies, and delivery timelines.
• Proactively identify, assess, and mitigate program risks and issues.
• Act as the primary interface between business stakeholders, product teams, and engineering teams.
• Facilitate requirement-gathering workshops and translate business needs into clear, actionable deliverables.
• Manage stakeholder expectations through transparent communication, status updates, and escalation management.
• Ensure alignment between business priorities and technical delivery plans.
• Capture business requirements and translate them into features, epics, and user stories with clear acceptance criteria.
• Partner with Product Owners to maintain a prioritized and well-groomed backlog.
• Ensure requirements are functionally sound, scalable, and aligned with Dynamics 365 best practices.
• Support Agile/Scrum ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Track sprint progress, delivery risks, and dependencies across teams.
• Drive continuous improvement in Agile execution, predictability, and delivery quality.
• Provide functional guidance on Dynamics 365 CRM capabilities, configurations, and business processes.
• Collaborate with solution architects and engineering teams to validate functional designs.
• Articulate business requirements and create features and user stories for CRM solutions.
• Ensure solutions align with enterprise standards, user experience expectations, and business outcomes.

Should Have:

• Product Owner expertise.
• Strong understanding of CRM processes and business workflows.
• Exposure to integrated enterprise systems.
• Ability to support scalable and functionally sound CRM solutions.
• Strong stakeholder engagement and cross-team collaboration skills.

Skills:

• Technical Program Management.
• Program Delivery Management.
• Microsoft Dynamics 365 CRM.
• CRM Functional Expertise.
• Agile / Scrum.
• Requirements Gathering.
• User Stories / Epics / Features.
• Stakeholder Management.
• Risk Management.
• Backlog Management.
• Product Owner Collaboration.
• Azure DevOps (ADO).
• Power Platform.
• Power Automate.
• Power Apps.
• Cross-Functional Program Leadership.

Qualification and Education:

• Bachelor s degree in Computer Science, Information Technology, Business, Engineering, or a related field, or equivalent work experience.