Field Technical Specialist

Job#: 3032371

Job Description:
IT Field Engineer/Data Center Technician

Location: Cincinnati, OH (Travel Required)

Employment Type: Contract

Role Overview

We are seeking a Field Engineer to support customer data centers by resolving hardware and infrastructure issues. This role requires hands-on experience with enterprise-level systems and a strong understanding of data center operations. For someone based out of Cincinnati, travel to support locations such as Indianapolis, Louisville, Dayton, and Columbus will be required.

Key Responsibilities

• Analyze, troubleshoot, and resolve issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
• Perform rack and stack, hardware installations, disk drive and memory replacements, and hot swaps.
• Utilize software tools for daily operations and troubleshooting in a data center environment.
• Provide client-facing support with professionalism and technical expertise.
• Collaborate with team members during a 45-90 day training period; you will not be expected to work solo during this time.
• Work overtime and weekends with advance notice for installation or rack/stack events.
• Document daily activities and maintain communication with management and peers.

Required Qualifications

Experience:

• 2-3 years of hands-on experience with servers, cables, racks, workstations, routers/switches, and network infrastructure.
• Must have a valid driver's license, car insurance, and reliable transportation. Travel is required up to 75% within a 300-mile radius weekly. Mileage, tolls, and parking will be reimbursed.

Technical Skills:

• Basic understanding of storage theory, server layout, and network concepts.
• Mechanical aptitude and ability to follow procedures for component-level repairs using ESD best practices.
• Familiarity with using different computer applications and software tools.
• Ability to operate manual and power hand tools and lift up to 40 lbs.

Professional Skills:

• Professional written and verbal communication skills.
• Strong client-facing and interpersonal skills.

Preferred Qualifications

• Experience in data center environments is highly preferred.
• CompTIA+ certification is a plus.
• Experience with pallet jacks and data center server lifting tools.
• Linux, Virtualization, and Windows Server experience is a plus.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.