Location: New York City, NY
Salary: $24.00 USD Hourly - $26.00 USD Hourly
Description: IT Helpdesk Specialist (Contract)Location: New York, NY 10119 (Onsite)
Duration: 12+ months (extension possible based on performance)
Shift: Monday-Friday | 9:00 AM - 6:00 PM
Job SummaryWe are seeking an experienced
IT Helpdesk Specialist to serve as the first point of contact for end-user technical support in a mixed Windows and macOS environment. This role involves hands-on troubleshooting, device provisioning, and incident management while delivering clear, professional customer support.
Key Responsibilities- Act as the first line of support for user-reported technical issues via tickets, phone calls, and chat.
- Provide support for Windows 10/11 and macOS (Monterey and newer) environments.
- Diagnose and resolve hardware issues involving laptops, desktops, and peripherals.
- Troubleshoot software issues including operating system problems, Microsoft 365, and basic macOS applications.
- Use remote support tools such as Microsoft Remote Desktop and similar solutions to assist users.
- Provision and deploy devices by imaging, configuring, and setting up workstations using SCCM or Jamf Self Service.
- Perform routine hardware upgrades and manage warranty/RMA processes.
- Apply scheduled OS and application patches and verify successful installations.
- Ensure endpoint protection, disk encryption (BitLocker/FileVault), and security tools are properly deployed.
- Log, track, and update all incidents in the service desk system (ServiceNow, Jira Service Management), including clear resolution notes.
- Maintain and contribute to knowledge base documentation.
- Communicate clearly with users regarding issue status, next steps, and provide brief "how-to" guidance for tools such as Microsoft Teams, OneDrive, and iCloud.
- Stay current with OS updates, new hardware, and internal IT tools.
Required Qualifications- 2+ years of desktop or helpdesk support experience in a Windows and macOS environment.
- Strong working knowledge of Windows 10/11 administration (settings, basic Group Policy).
- Familiarity with macOS configuration and support, including Jamf Self Service.
- Hands-on experience with hardware, networking, and software troubleshooting.
- Experience working with ticketing systems such as ServiceNow or Jira, following ITIL-style processes.
- Basic understanding of networking concepts including IP addressing, DNS, and DHCP.
- Ability to follow written procedures and support scripts.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Preferred Qualifications- Exposure to PowerShell or Bash scripting.
- Entry-level certifications such as:
- CompTIA A+
- Microsoft Modern Desktop Administrator Associate
- Apple Certified Support Professional
Work Environment- Onsite role in a corporate office environment
- Interaction with users at varying levels of technical proficiency
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Contact: This job and many more are available through The Judge Group. Please apply with us today! 
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