Description We're seeking a detail-oriented, proactive Program Manager to support the Ads Sales team and brand advertising partners by ensuring product catalog content is accurate, complete, and high quality. This role owns issue triage, escalation, and resolution across catalog-related inquiries and requires strong judgment, efficiency, and confidence working cross-functionally.
Responsibilities- Triage and manage catalog-related inquiries and Jira tickets, ensuring complete information, proper routing, and timely follow-up
- Identify when issues require escalation and coordinate with cross-functional teams to drive resolution within SLAs
- Communicate clearly with sales and partner-facing stakeholders, translating technical details into actionable guidance
- Use runbooks and documented workflows; flag gaps or unclear processes rather than improvising
- Analyze catalog data using Google Sheets and SQL to validate accuracy and surface discrepancies
- Track recurring issues and recommend process or documentation improvements
Requirements - Experience in catalog management, content operations, or a related support function
- Strong proficiency in Google Sheets and Jira; ability to run and lightly edit SQL queries
- Excellent written and verbal communication skills with strong information judgment
- High attention to detail and ability to work independently while knowing when to ask for help
- Comfortable initiating cross-functional coordination to resolve issues
Preferred- Familiarity with eCommerce catalog structures, CPG product data, or GS1 standards
- Experience supporting Ads, Sales, or partner-facing teams
- Experience with tools such as Snowflake, Mode, or similar analytics platforms
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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