Application Support Engineer

Job#: 3027938

Job Description:
Application Support Engineer

Location: Charlotte, North Carolina (Hybrid)

Employment Type: Contract

Contract Duration: 12 months

Role Overview

An Application Support Engineer is sought to provide comprehensive monitoring and support for critical infrastructure and application components. This role involves working fairly independently on complex projects, often across multiple phases. The position includes responsibility for the end-to-end support of the technology platform, with a focus on proactively identifying and resolving performance issues to prevent service interruptions.

Key Responsibilities

• Utilize monitoring tools like Splunk and Dynatrace to proactively identify, research, and respond to potential production incidents.
• Perform trending and analysis to address potential issues before they impact production.
• Execute environment routing, cycling, and implementation of splash pages.
• Partner with Change Operations to support implementations and identify potential issues resulting from changes.
• Escalate issues to advanced support teams as needed for effective problem resolution.
• Identify opportunities for additional monitoring and automation, and partner with engineering teams to implement them.
• Develop and execute troubleshooting procedures to solve incidents efficiently.
• Provide guidance and check the work of less experienced associates.

Required Qualifications

Experience: 3-5 years of experience in IT production support or an equivalent field. Experience in a large IT production support environment is required.

Technical Skills:

• Splunk
• .Net Core
• Dynatrace
• Knowledge of Sitescope and Tivoli Netcool/WebGUI.
• Experience with Java Virtual Machine and Windows environments.
• A basic understanding or exposure to ITIL/ITSM frameworks.

Professional Skills:

• Proven ability to work independently, multitask, and collaborate effectively within a global team structure.
• Excellent verbal and written communication skills.
• Must be proactive, flexible, and results-driven with attention to detail.
• Ability to work in non-contiguous shifts, including potential weekend days.

Preferred Qualifications

• ITIL Foundation or Intermediary certification.
• Experience in an ITIL-based role, such as Service Desk, Incident, Problem, or Change Management.

Compensation & Benefits

A pay range of $50.00 to $56.09 per hour is offered for this position. The provision of benefits is available to eligible employees.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.