Help Desk Technician - Grand Haven Area

Job Description:

Help Desk Technician | Grand Haven, MI

Salary Range: $49,000 - $76,000 depending on experience

Are you a dynamic leader with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Grand Haven seeking experienced Help Desk Technicians to drive results.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Grand Haven that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware issues.
• Document, track, and monitor IT issues to ensure timely resolution and escalate complex problems to appropriate IT personnel.
• Install, configure, and troubleshoot computers, peripherals, and manufacturing-specific equipment on the production floor.
• Assist with the maintenance and support of network infrastructure and connectivity within the manufacturing environment.
• Conduct routine system checks and preventative maintenance to minimize downtime on production lines.
• Train manufacturing staff on basic IT procedures and the use of new software or hardware.

Recommended Qualifications

• Associate's degree in IT or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or technical support role, preferably in a manufacturing environment.
• Proficiency in troubleshooting hardware (e.g., PCs, printers, barcode scanners) and software issues (e.g., Windows OS, MS Office, manufacturing-specific applications).
• Familiarity with network fundamentals (TCP/IP, Wi-Fi) and active directory for user management.
• Strong communication and interpersonal skills for effective user support and problem resolution.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
Scanners
Connectivity
Support
BASIC
Checks
Salary
Hiring
Partnerships
Recruiting
Compensation
Active Directory
Infrastructure
Manufacturing
Interpersonal Skills
Technical Support
Troubleshooting
MS Office
Windows
Preparation
Software
Maintenance
Training
Communication
Management

Salary Package:
$ 49,000.00 - 76,000.00 (US Dollar)