Help Desk Technician - Coopersville Area

Job Description:

Help Desk Technician | Coopersville, MI

Salary Range: $50,000 - $77,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Coopersville seeking skilled Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are working with companies in Coopersville that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and operational technology (OT).
• Install, configure, and maintain computer systems and peripherals on the factory floor.
• Document and track all support requests and resolutions using a ticketing system.
• Assist in network connectivity and security for manufacturing equipment and systems.
• Conduct routine maintenance and upgrades of IT infrastructure in production areas.
• Support users with enterprise resource planning (ERP) and manufacturing execution systems (MES) applications.

Recommended Qualifications

• Associate's degree in IT or related field, or equivalent work experience
• 1-3 years experience in a help desk or IT support role, preferably in a manufacturing environment
• Proficiency in troubleshooting hardware (e.g., PCs, printers, scanners) and software (e.g., Windows OS, MS Office Suite) issues
• Familiarity with network fundamentals (TCP/IP, LAN/WAN) and basic Active Directory administration
• Experience with ticketing systems and IT service management best practices
• Ability to provide support for specialized manufacturing software or machinery (e.g., PLCs, HMIs) a plus

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle) in a manufacturing context.
• Familiarity with industrial control systems (ICS) or SCADA.
• Basic understanding of networking principles for industrial environments (e.g., Ethernet/IP, Profinet).
• Experience supporting specialized manufacturing software (e.g., MES, CAD/CAM).

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,IT Help Desk Specialist,Technical Support Specialist,Customer Support Technician,IT Support Associate

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
IT Service Management
Scanners
Connectivity
Support
BASIC
Resolutions
Machinery
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Active Directory
SAP
Infrastructure
Manufacturing
Networking
Technical Support
Oracle
Security
Troubleshooting
MS Office
Administration
Windows
Preparation
Software
Planning
Maintenance
Management

Salary Package:
$ 50,000.00 - 77,000.00 (US Dollar)