Help Desk Technician - Jenison Area

Job Description:

Help Desk Technician | Jenison, MI

Salary Range: $51,000 - $78,000 depending on experience

Are you a dedicated professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Jenison, seeking experienced Help Desk Technicians to strengthen their teams.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Jenison that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-line technical support for manufacturing software and hardware.
• Troubleshoot and resolve issues with production line equipment and control systems.
• Perform routine maintenance and upgrades on IT infrastructure within the plant.
• Document support tickets, resolutions, and common problems for knowledge base.
• Assist in the deployment and configuration of new manufacturing technology.
• Collaborate with engineering and operations to optimize system performance and reliability.

Recommended Qualifications

• Associate's degree in Information Technology or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing or industrial environment.
• Proven ability to troubleshoot and resolve hardware and software issues for desktops, laptops, and manufacturing-specific equipment (e.g., PLCs, HMIs).
• Strong understanding of networking concepts (TCP/IP, LAN/WAN) and experience with network troubleshooting.
• Experience with IT service management (ITSM) tools and incident tracking systems.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

Bonus Qualifications

• Experience with SCADA systems or other manufacturing control systems.
• Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).
• Basic understanding of PLC functionality and industrial networking protocols.
• Certifications in ITIL, CompTIA A+, or Microsoft Certified Professional (MCP).

Job Titles That Should Apply

Help Desk Technician, IT Support Specialist, Technical Support Representative, Desktop Support Technician, Service Desk Analyst, IT Help Desk, Customer Support Technician, IT Support Technician, User Support Specialist, IT Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
IT Service Management
Support
BASIC
Laptops
Resolutions
Operations
ERP
Salary
ITIL
Hiring
Partnerships
Recruiting
Compensation
Customer Support
Reliability
SAP
Infrastructure
Manufacturing
Interpersonal Skills
Networking
Information Technology
Technical Support
Oracle
Troubleshooting
Preparation
Software
Maintenance
Engineering
Communication
Management

Salary Package:
$ 51,000.00 - 78,000.00 (US Dollar)