Help Desk Technician - Hudsonville Area

Job Description:

Help Desk Technician | Hudsonville, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Hudsonville seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Hudsonville region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates-not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and control systems.
• Document, track, and monitor IT incidents and resolutions using a ticketing system.
• Perform routine maintenance and upgrades on computers and peripherals in a manufacturing environment.
• Assist with the setup and configuration of new workstations and specialized equipment on the factory floor.
• Collaborate with engineering and operations teams to address system deficiencies and improve uptime.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing environment.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Familiarity with manufacturing-specific software (e.g., MES, ERP, SCADA) and industrial control systems.
• Strong understanding of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Excellent communication and interpersonal skills, with a focus on customer service.

Bonus Qualifications

• Experience with SCADA systems or other industrial control systems.
• Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).
• Basic understanding of networking in an industrial environment (e.g., Modbus TCP/IP, EtherNet/IP).
• Knowledge of cybersecurity best practices for operational technology (OT) environments.

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,IT Help Desk Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
Access
Support
BASIC
Resolutions
Operations
Machinery
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
SAP
Manufacturing
Interpersonal Skills
Networking
Technical Support
Computer Science
Oracle
Troubleshooting
Windows
Preparation
Software
Maintenance
Engineering
Science
Customer Service
Microsoft Office
Communication

Salary Package:
$ 45,000.00 - 70,000.00 (US Dollar)