Help Desk Technician - Grandville Area

Job Description:

Help Desk Technician | Grandville, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Grandville seeking skilled Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Grandville that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware.
• Troubleshoot and resolve technical issues related to production equipment and systems.
• Document, track, and monitor problems to ensure timely resolution and maintain accurate records.
• Install, configure, and maintain workstations, peripherals, and software for factory personnel.
• Collaborate with IT and operational teams to escalate and resolve complex technical issues impacting production.
• Assist with the deployment and support of new technologies within the manufacturing environment.

Recommended Qualifications

• High school diploma or GED
• 1-2 years experience in IT support, preferably in a manufacturing environment
• Proficiency in troubleshooting hardware, software, and network issues
• Strong understanding of Windows operating systems and Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,IT Help Desk Technician,Computer Support Specialist,Network Support Technician,Customer Support Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
Support
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
Manufacturing
Interpersonal Skills
Records
Troubleshooting
Windows
Preparation
Software
Training
Microsoft Office
Communication

Salary Package:
$ 47,000.00 - 72,000.00 (US Dollar)