Job Description:Help Desk Technician | Grand Rapids, MISalary Range: $52,000 - $79,000 depending on experience
Are you ready to take on a challenging and rewarding opportunity in {{role_field}}? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in Grand Rapids seeking Help Desk Technicians.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The OpportunityWe are working with companies in Grand Rapids that are adding Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you're looking for.
Key Responsibilities- Provide first-level contact and problem resolution for manufacturing software and hardware.
- Troubleshoot and resolve issues with shop floor control systems and related equipment.
- Document, track, and monitor problems to ensure timely resolution and follow-up.
- Assist in the deployment, maintenance, and repair of workstations, printers, and mobile devices on the plant floor.
- Escalate complex technical issues to appropriate IT teams or external vendors.
- Conduct basic network troubleshooting for connectivity issues affecting manufacturing operations.
Recommended Qualifications- Proficiency in troubleshooting hardware, software, and network issues in a manufacturing environment.
- Experience with ERP systems and manufacturing-specific software (e.g., MES, SCADA).
- Familiarity with industrial control systems (PLCs, HMIs) and their connectivity.
- Strong understanding of network infrastructure and protocols relevant to factory floor operations.
- Ability to provide on-site technical support and remote assistance for production equipment.
- Knowledge of cybersecurity best practices applicable to operational technology (OT) systems.
Bonus Qualifications- Additional certifications or training
Job Titles That Should ApplyHelp Desk Technician,IT Support Specialist,Technical Support Representative,Desktop Support Technician,IT Help Desk Analyst,Service Desk Technician,IT Support Technician,Computer Support Specialist,IT Support Analyst,Technical Support Specialist
Why The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills: Resume
Offers
Connectivity
Support
Mobile Devices
BASIC
Operations
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Infrastructure
Manufacturing
Technical Support
Vendors
Troubleshooting
Preparation
Software
Maintenance
Training
Salary Package:
$ 52,000.00 - 79,000.00 (US Dollar)
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