Help Desk Technician - Rockford Area

Job Description:

Help Desk Technician | Rockford, MI

Salary Range: $48,000 - $75,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Rockford seeking skilled Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Rockford region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates-not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery, PLCs, and SCADA systems.
• Document and track all help desk requests and resolutions within a ticketing system.
• Perform routine maintenance and upgrades on manufacturing-specific IT equipment.
• Collaborate with engineering and production teams to optimize system performance and reliability.
• Assist with the deployment and configuration of new technology in manufacturing environments.

Recommended Qualifications

• 2+ years of experience in IT support or help desk roles, preferably within a manufacturing environment.
• Demonstrated ability to troubleshoot hardware (e.g., PLCs, HMIs, industrial PCs) and software issues common in manufacturing settings.
• Strong understanding of network protocols and infrastructure, with experience supporting industrial networks (e.g., Ethernet/IP, Profinet).
• Experience with IT service management (ITSM) tools for incident tracking, problem management, and change management.
• Excellent communication and interpersonal skills, with the ability to clearly explain technical issues to non-technical staff.
• Ability to work independently and as part of a team, with a strong focus on problem-solving and customer service.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle) in a manufacturing context.
• Familiarity with industrial control systems (e.g., PLCs, SCADA).
• Basic understanding of manufacturing processes and terminology.
• Experience supporting specialized manufacturing software (e.g., MES, CMMS).
• Certifications in relevant manufacturing IT systems or methodologies.

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Customer Support,Field Service Technician,Remote Support Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
IT Service Management
Access
Support
BASIC
Resolutions
Machinery
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Reliability
Change Management
SAP
Infrastructure
Manufacturing
Interpersonal Skills
Technical Support
Oracle
Troubleshooting
Preparation
Software
Maintenance
Engineering
Customer Service
Communication
Management

Salary Package:
$ 48,000.00 - 75,000.00 (US Dollar)