Help Desk Technician - Allendale Area

Job Description:

Help Desk Technician | Allendale, MI

Salary Range: $48,000 - $74,000 depending on experience

Are you a meticulous professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Allendale seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Allendale that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and operational technology (OT).
• Install, configure, and maintain computer systems and peripherals on the plant floor.
• Document and track all support requests and resolutions using a ticketing system.
• Assist with the deployment and support of new manufacturing IT systems and applications.
• Perform routine maintenance and upgrades on industrial control systems and network infrastructure.

Recommended Qualifications

• Associate's degree in Information Technology or related field, or equivalent work experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing environment.
• Strong understanding of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with troubleshooting hardware (e.g., desktops, laptops, printers) and basic network connectivity issues.
• Familiarity with manufacturing-specific software or systems (e.g., MES, SCADA, ERP) is a plus.
• Excellent communication, interpersonal, and problem-solving skills with a customer-focused approach.

Bonus Qualifications

• Experience with CMMS (Computerized Maintenance Management Systems)
• Familiarity with SCADA (Supervisory Control and Data Acquisition) systems
• Basic understanding of PLC (Programmable Logic Controller) functionality
• Knowledge of industrial networking protocols (e.g., EtherNet/IP, PROFINET)

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Customer Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Data
Offers
Connectivity
Support
BASIC
Laptops
Resolutions
Machinery
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
Infrastructure
Manufacturing
Networking
Information Technology
Technical Support
Troubleshooting
Windows
Preparation
Software
Maintenance
Business
Customer Service
Microsoft Office
Communication
Management

Salary Package:
$ 48,000.00 - 74,000.00 (US Dollar)