Help Desk Technician - Kentwood Area

Job Description:

Help Desk Technician | Kentwood, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Kentwood seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We collaborate with manufacturing companies in the Kentwood region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates-not just resumes. By joining our network, you gain access to roles worth considering.

Key Responsibilities

• Provide first-line technical support for hardware and software issues across production and office environments.
• Troubleshoot and resolve connectivity problems for network devices, industrial equipment, and peripherals.
• Install, configure, and maintain workstations, printers, and specialized manufacturing software.
• Document support activities, resolutions, and maintain an accurate inventory of IT assets.
• Escalate complex technical issues to senior IT staff or relevant vendors.
• Assist with user account management, password resets, and access permissions.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or technical support role, preferably within a manufacturing environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Experience with troubleshooting hardware issues (e.g., desktops, laptops, printers, manufacturing equipment interfaces).
• Familiarity with networking fundamentals (TCP/IP, LAN/WAN) and basic network troubleshooting.
• Ability to communicate technical information clearly and concisely to non-technical users.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician,Technical Support Specialist,IT Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
Inventory
Permissions
Access
Connectivity
Support
BASIC
Laptops
Resolutions
Interfaces
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
Account Management
Manufacturing
Networking
Technical Support
Computer Science
Vendors
Troubleshooting
Windows
Preparation
Software
Business
Science
Training
Microsoft Office
Management

Salary Package:
$ 47,000.00 - 72,000.00 (US Dollar)