Help Desk Technician - Caledonia Area

Job Description:

Help Desk Technician | Caledonia, MI

Salary Range: $45,000 - $70,000 depending on experience

Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Caledonia seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Caledonia that are seeking skilled Help Desk Technicians. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production equipment, including PLCs and HMIs.
• Maintain and update IT inventory for manufacturing floor assets.
• Document and track all help desk requests and resolutions within a ticketing system.
• Assist with the deployment and configuration of new manufacturing workstations and devices.
• Collaborate with engineering and production teams to resolve complex technical problems.
• Perform routine preventative maintenance on IT systems supporting manufacturing operations.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent practical experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing or industrial setting.
• Proficient in troubleshooting hardware (e.g., PCs, printers, scanners, shop floor devices) and software (e.g., Windows OS, MS Office Suite, ERP systems).
• Familiarity with networking fundamentals (TCP/IP, LAN/WAN) and basic server administration.
• Strong communication and interpersonal skills, with the ability to effectively assist users of varying technical proficiencies.

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
Scanners
Inventory
Support
BASIC
Resolutions
Operations
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Manufacturing
Interpersonal Skills
Networking
Technical Support
Computer Science
Troubleshooting
MS Office
Administration
Windows
Preparation
Software
Maintenance
Engineering
Science
Training
Communication

Salary Package:
$ 45,000.00 - 70,000.00 (US Dollar)