Job Description:Help Desk Technician | Montague, MISalary Range: $49,000 - $76,000 depending on experience
Are you a dynamic leader with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We are collaborating with leading companies in Montague seeking experienced Help Desk Technicians to drive results.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The OpportunityWe partner with manufacturers across Montague seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.
Key Responsibilities- Provide technical support and troubleshooting for manufacturing software and hardware.
- Resolve user issues related to production systems, CAD/CAM software, and shop floor applications.
- Install, configure, and maintain workstations, peripherals, and network devices on the factory floor.
- Document support tickets, resolutions, and create knowledge base articles for common manufacturing IT issues.
- Escalate complex technical problems to senior IT staff or specialized vendors, particularly for critical production systems.
- Assist with the deployment and support of new manufacturing technologies and automation solutions.
Recommended Qualifications- Associate's degree in IT, Computer Science, or a related field.
- 2+ years experience in a help desk or IT support role, preferably in a manufacturing environment.
- Proven ability to troubleshoot and resolve hardware and software issues for PCs, printers, and manufacturing-specific equipment.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and experience with Active Directory.
- Excellent communication and interpersonal skills, with a customer-focused approach.
Bonus Qualifications- Additional certifications or training
Job Titles That Should ApplyIT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Specialist
Why The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills: Resume
Offers
TCP/IP
DNS
Support
Resolutions
Articles
Salary
Hiring
Partnerships
Recruiting
Compensation
Active Directory
Manufacturing
Interpersonal Skills
Automation
Networking
Technical Support
Computer Science
Vendors
Troubleshooting
Preparation
Software
Science
Training
Communication
Salary Package:
$ 49,000.00 - 76,000.00 (US Dollar)
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