Job Description:Help Desk Technician | Whitehall, MISalary Range: $48,000 - $75,000 depending on experience
Are you a detail-oriented professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career advancement. We are collaborating with leading companies in Whitehall seeking experienced Help Desk Technicians.
We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.
The OpportunityWe partner with manufacturers across Whitehall seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.
Key Responsibilities- Provide first-line technical support for hardware, software, and network issues specific to manufacturing operations.
- Troubleshoot and resolve issues with specialized manufacturing equipment software and connected devices.
- Document, track, and monitor help desk requests and resolutions using a ticketing system.
- Assist manufacturing personnel with enterprise resource planning (ERP) system navigation and basic troubleshooting.
- Perform routine maintenance and upgrades on factory floor workstations and peripheral devices.
- Escalate complex technical issues to appropriate IT teams or external vendors.
Recommended Qualifications- Associate's degree in IT or a related field, or equivalent practical experience.
- Proven experience supporting hardware and software in a manufacturing or industrial environment.
- Strong understanding of Windows operating systems and common office productivity suites.
- Familiarity with network fundamentals (TCP/IP, LAN, WAN) and basic troubleshooting.
- Experience with ticketing systems and IT service management best practices.
- Ability to troubleshoot and resolve issues with industrial equipment or specialized software (e.g., PLCs, MES) is a plus.
Bonus Qualifications- Additional certifications or training
Job Titles That Should ApplyIT Support Specialist,Desktop Support Technician,Technical Support Representative,Help Desk Analyst,IT Help Desk Technician,Service Desk Technician,IT Support Technician,Computer Support Specialist,IT Support Analyst,Technical Support Specialist
Why The Pivot Group NetworkThe Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.
Required Skills: Resume
Offers
TCP/IP
Navigation
IT Service Management
Support
BASIC
Resolutions
Operations
ERP
Salary
Hiring
Partnerships
Recruiting
Compensation
Operating Systems
Manufacturing
Technical Support
Vendors
Troubleshooting
Windows
Preparation
Software
Planning
Maintenance
Training
Management
Salary Package:
$ 48,000.00 - 75,000.00 (US Dollar)
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