Location: Charlotte, NC
Salary: $46.00 USD Hourly - $50.00 USD Hourly
Description: Job Description - Systems Operations Engineer (Archiving & Compliance Platform)Location: Charlotte, NC or Iselin, NJ (Hybrid - 3 days onsite per week)
Duration: 12 months (possible extension or conversion)
Start Date: ASAP
About the TeamThe Archiving & Compliance team manages the system of record for regulated electronic communications across the bank. This platform is a large-scale, enterprise-critical solution supporting regulatory compliance, remediation activities, and eDiscovery requirements.
The team operates in a highly regulated, production-focused environment and is undergoing a transition toward SRE, automation-first workflows, and cloud-aligned engineering practices.
Role OverviewWe are looking for an experienced Systems Operations Engineer to provide day-to-day operational, functional, and production support for a regulated archiving and compliance platform.
This role requires strong operational discipline, familiarity with compliance-driven environments, and a demonstrated ability to identify and automate manual workflows.
The ideal candidate has supported large enterprise systems, worked with relational databases, and is comfortable operating within strict audit, regulatory, and documentation controls.
ResponsibilitiesOperational & Platform Support- Provide daily production and functional support for the enterprise archiving and compliance platform.
- Monitor platform health, triage issues, perform root-cause analysis, and ensure overall system stability.
- Participate in incident, problem, and change management processes.
- Maintain accurate records, documentation, and audit-ready artifacts to meet regulatory requirements.
- Coordinate with regulatory, audit, and compliance teams on remediation and compliance-driven efforts.
Engineering & Automation- Identify manual or repetitive processes and design automation solutions-prioritizing PowerShell scripting.
- Partner with engineering teams to transition manual workflows to automated or self-service options.
- Support ongoing modernization and cloud migration initiatives aligned with SRE best practices.
Technical Areas of OwnershipReliability & Automation- Experience applying SRE concepts and operational automation standards.
- Strong experience building automation using PowerShell.
Applications & Middleware- Working knowledge of Java-based applications and application server fundamentals (e.g., Tomcat).
Databases & Data Management- Hands-on experience with relational databases (SQL Server, Oracle, etc.).
- Familiarity with database operations supporting decentralized administration.
- Experience with database change management tools such as Liquibase (preferred).
Compliance & Archiving (Nice to Have)- Experience with archiving, compliance, or eDiscovery platforms.
- Comfort working in regulated environments with strict operational controls.
ITSM & Reporting- Experience using ServiceNow for incident, change, and workflow management.
- Power BI experience for operational or compliance reporting (preferred).
Environment & Expectations- Fast-paced, production-focused environment supporting enterprise-scale systems.
- Operates under strict compliance and regulatory oversight.
- Requires participation in on-call rotation, including some non-traditional hours.
- Skill set expected to evolve as the platform moves toward cloud-based architectures.
Required Qualifications- 4+ years of Systems Engineering or Technology Architecture experience (or equivalent: consulting, military, training, or education).
- Proven experience supporting enterprise production systems.
- Strong troubleshooting skills across applications, databases, and infrastructure.
- Experience working in highly regulated or compliance-driven environments.
- Exceptional attention to detail with strong analytical and problem-solving capability.
- Ability to collaborate effectively with technical, compliance, and business partners.
Preferred Qualifications- Background supporting archiving, compliance, or regulated communications systems.
- Experience participating in cloud migration, modernization, or SRE transformation initiatives.
- Experience automating operations or contributing to engineering-driven operational improvements.
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