Alexandria, VA.(Onsite)
will require shift work: 10.45 PM to 07.15 AM (Night Shift dedicated), plus 1 shift on the weekend.
Network+ or Security+ is preferred.
Role and Responsibilities
• Support a 24x7 environment, providing on-call support as needed, with a high degree of responsiveness and sound troubleshooting methodologies.
• Diagnose complex systems issues with multiple influencing factors.
• Investigate monitoring alerts, troubleshoot, and engage the support teams.
• Communicate the outage to senior leadership following approved guidelines.
• Analyze alerts using tools such as Splunk, Sitescope, Qradar, and AWS Cloudwatch, Incident Manager.
• Collaborate with support teams to track and escalate the issues as needed until resolved.
• Participate in identification/fixing of problems within existing systems, design/implementation of new systems and enhancement of existing systems.
• Participate in analysis, design, and new construction of next generation IT systems.
• Responsible for understanding the needs of the customers and the capabilities of commercially available IT products and creating requirements that will allow implementation by the development team.
Required Skills:
• Education: BS in Computer Science, Information Systems, Engineering, or other related scientific or technical discipline.
• 6 years of experience of which 2 must be specialized in one of these areas: Network Administration, Windows Administration, Unix/Linux Administration, Software Engineering, or General Systems Administration.
• Excellent written and verbal communication skills.
• Good understanding of networking principles and technologies.
• Strong understanding of Problem Management Process.
• Experience with cloud-based systems.
• Extremely proficient with Linux/Unix Environments and monitoring tools such as Splunk.
• Broad understanding of Security Protocols including HTTPS, SSL, and SSO.
• Must have solid technical background with a focus on IT/cloud-based IT systems.
Preferred Skills:
• Network+ or Security+ is preferred.
• ITIL-related certifications are a plus.
• Systems Engineer on 1 or more IT platforms preferred.
Never miss an opportunity! Create an alert based on the job you applied for.
