Job#: 3028305 Job Description: Key Responsibilities:Copilot Studio & Agent Development- Design, build, test, and deploy Microsoft Copilot Studio agents for internal government use cases, including knowledge discovery, workflow automation, and decision support.
- Integrate Copilot agents with Power Automate, SharePoint, Dataverse, Microsoft 365, and approved enterprise connectors.
- Configure agent topics, actions, and knowledge sources to ensure accurate, traceable, and explainable responses suitable for regulated environments.
- Support pilot-to-production transitions using controlled rollout and approval processes.
Governance, Security & Compliance - Collaborate with IT infrastructure teams to enforce Data Loss Prevention (DLP) policies, environment isolation, and role-based access controls for Copilot Studio solutions.
- Ensure all Copilot agents comply with state IT policies, data classification standards, privacy requirements, and records-retention rules.
- Collaborate with security, legal, accessibility, and compliance teams to address audit findings and risk assessments.
- Ensure Copilot solutions meet accessibility (e.g., WCAG 2.1) and public-sector usability standards where applicable.
Architecture & Technical Leadership- Define secure Copilot Studio architectures aligned with enterprise Power Platform and AI governance frameworks.
- Establish standards for agent design, naming conventions, documentation, and supportability.
- Mentor junior engineers and approved makers on Copilot Studio best practices within a controlled governance model.
- Serve as a subject-matter expert for Copilot Studio capabilities, limitations, and roadmap considerations in regulated environments.
Application Lifecycle Management (ALM) & Operations- Implement ALM practices for Copilot Studio, including environment strategy (DEV / TEST / PROD), solution packaging, and deployment pipelines.
- Monitor Copilot usage, performance, and reliability; troubleshoot issues and optimize agent behavior.
- Maintain technical documentation, runbooks, and operational support artifacts required for audits and long-term sustainability.
- Support incident response and root-cause analysis related to Copilot or automation failures.
Stakeholder & Business Collaboration- Translate agency or program requirements into compliant Copilot solutions that improve efficiency and service delivery.
- Work with business owners to identify high-value, low-risk AI use cases appropriate for state government adoption.
- Provide guidance, demos, and technical reviews for stakeholders, governance boards, and leadership as needed.
Required Qualifications- 5+ years of experience with Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
- Hands-on experience building and managing Microsoft Copilot Studio agents.
- Strong understanding of enterprise security, governance, and compliance controls.
- Experience working in government, public sector, or highly regulated environments (e.g., finance, healthcare, education).
- Ability to document solutions clearly for audits, compliance reviews, and operational support.
Preferred Qualifications- Experience supporting state or federal government IT environments.
- Familiarity with records management, data classification, and privacy controls.
- Experience extending or governing Microsoft 365 Copilot in an enterprise setting.
- Knowledge of accessibility, risk management, and public-sector technology standards.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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