Job Role: Business Systems Analyst with Salesforce & Angular experience
Location: Remote (Canadian candidates only)
Exp. Start date: 1st week of July
Year of Experience: 8+ Years
Position Summary
We are seeking an experienced Salesforce Business Systems Analyst (BSA) with deep expertise in Salesforce Sales Cloud and strong experience working with Angular-based applications. The ideal candidate will partner with business stakeholders, Sales Operations, Sales Leadership, and technical teams to analyze business needs, design scalable Salesforce solutions, and support front-end application requirements within an integrated enterprise ecosystem.
This role requires a strong understanding of Salesforce CRM, sales processes, Angular application development concepts, Agile methodologies, and end-to-end solution delivery.
Key Responsibilities
Business Analysis & Requirements Management
- Lead discovery workshops, stakeholder interviews, and requirement-gathering sessions to understand business objectives and challenges.
- Analyze existing sales and business processes to identify opportunities for optimization, automation, and digital transformation.
- Document business requirements, user stories, functional specifications, process flows, wireframes, and acceptance criteria.
- Collaborate with Sales Operations, Product Owners, and business stakeholders to define future-state processes and solution roadmaps.
- Translate complex business requirements into scalable Salesforce and Angular-based application solutions.
Salesforce Sales Cloud Solution Design
- Design and recommend scalable Salesforce Sales Cloud solutions aligned with business goals and Salesforce best practices.
- Support implementation and optimization of core Sales Cloud functionalities, including:
- Lead Management
- Account & Contact Management
- Opportunity & Pipeline Management
- Forecasting
- Territory Management
- Sales Processes & Path
- Activity Management
- Quotes & Products
- Sales Engagement
- Einstein Activity Capture (EAC)
- Partner with Salesforce Architects, Administrators, and Developers to ensure solution feasibility and successful implementation.
Angular Application Analysis & Collaboration
- Work closely with UI/UX designers, Angular developers, and technical teams to define requirements for Angular-based applications and portals.
- Create functional specifications, user journeys, screen flows, and interface requirements for Angular front-end solutions.
- Support integration requirements between Salesforce and Angular applications.
- Participate in solution reviews to ensure alignment between front-end experiences and Salesforce business processes.
- Validate user interface functionality and business process compliance across Salesforce and Angular platforms.
Stakeholder Management
- Serve as the primary liaison between business users, Salesforce teams, and application development teams.
- Facilitate requirement prioritization, backlog refinement, and solution design discussions.
- Manage stakeholder expectations and communicate project progress, risks, and dependencies.
- Drive alignment across business and technical teams to ensure successful project outcomes.
Agile Delivery, Testing & Quality Assurance
- Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
- Define test scenarios, test cases, and acceptance criteria.
- Coordinate and support User Acceptance Testing (UAT).
- Validate delivered Salesforce and Angular solutions against business requirements.
- Track and manage defects through resolution and deployment.
Reporting, Analytics & Data Management
- Gather and document reporting and dashboard requirements.
- Support development and validation of Salesforce reports, dashboards, and sales KPIs.
- Analyze sales performance metrics and recommend process improvements.
- Ensure data quality, governance, consistency, and reporting accuracy.
Change Management & User Adoption
- Develop business process documentation, training materials, and user guides.
- Conduct end-user training sessions and workshops.
- Support organizational change management and user adoption initiatives.
- Provide post-implementation support and continuous improvement recommendations.
Required Qualifications
- Bachelor''s degree in Business Administration, Information Systems, Computer Science, or a related field.
- 8+ years of experience as a Business Analyst or Business Systems Analyst.
- 5+ years of hands-on Salesforce experience.
- Strong functional expertise in Salesforce Sales Cloud.
- 3+ years of experience working with Angular-based applications in a Business Analyst or Systems Analyst capacity.
- Experience working directly with Sales Operations, Sales Leadership, and cross-functional business teams.
- Proven expertise in requirements elicitation, process mapping, solution design, and stakeholder management.
- Strong understanding of web application architecture and front-end development concepts.
- Experience supporting integrations between Salesforce and external applications.
- Excellent communication, presentation, and facilitation skills.
- Experience working in Agile/Scrum environments.
Preferred Qualifications
- Salesforce Certified Administrator.
- Salesforce Certified Business Analyst.
- Salesforce Sales Cloud Consultant Certification.
- Experience with Salesforce Sales Engagement and Einstein Activity Capture (EAC).
- Experience in Salesforce implementation, transformation, and CRM migration projects.
- Knowledge of Salesforce integrations, REST/SOAP APIs, middleware platforms, and data migration concepts.
- Familiarity with Angular architecture, TypeScript, REST APIs, and modern web application frameworks.
- Experience with Jira, Azure DevOps, Confluence, or similar Agile project management tools.
- Experience working in enterprise SaaS or technology-driven environments
Never miss an opportunity! Create an alert based on the job you applied for.
