Business Systems Analyst

Key Responsibilities

Business Analysis & Requirements Management

• Lead discovery workshops, stakeholder interviews, and requirement-gathering sessions to understand business objectives and challenges.
• Analyze existing sales and business processes to identify opportunities for optimization, automation, and digital transformation.
• Document business requirements, user stories, functional specifications, process flows, wireframes, and acceptance criteria.
• Collaborate with Sales Operations, Product Owners, and business stakeholders to define future-state processes and solution roadmaps.
• Translate complex business requirements into scalable Salesforce and Angular-based application solutions.

Salesforce Sales Cloud Solution Design

• Design and recommend scalable Salesforce Sales Cloud solutions aligned with business goals and Salesforce best practices.
• Support implementation and optimization of core Sales Cloud functionalities, including:
  • Lead Management
  • Account & Contact Management
  • Opportunity & Pipeline Management
  • Forecasting
  • Territory Management
  • Sales Processes & Paths
  • Activity Management
  • Quotes & Products
  • Sales Engagement
  • Einstein Activity Capture (EAC)
• Partner with Salesforce Architects, Administrators, and Developers to ensure solution feasibility and successful implementation.

Angular Application Analysis & Collaboration

• Work closely with UI/UX designers, Angular developers, and technical teams to define requirements for Angular-based applications and portals.
• Create functional specifications, user journeys, screen flows, and interface requirements for Angular front-end solutions.
• Support integration requirements between Salesforce and Angular applications.
• Participate in solution reviews to ensure alignment between front-end experiences and Salesforce business processes.
• Validate user interface functionality and business process compliance across Salesforce and Angular platforms.

Stakeholder Management

• Serve as the primary liaison between business users, Salesforce teams, and application development teams.
• Facilitate requirement prioritization, backlog refinement, and solution design discussions.
• Manage stakeholder expectations and communicate project progress, risks, and dependencies.
• Drive alignment across business and technical teams to ensure successful project outcomes.

Agile Delivery, Testing & Quality Assurance

• Participate in Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Define test scenarios, test cases, and acceptance criteria.
• Coordinate and support User Acceptance Testing (UAT).
• Validate delivered Salesforce and Angular solutions against business requirements.
• Track and manage defects through resolution and deployment.

Reporting, Analytics & Data Management

• Gather and document reporting and dashboard requirements.
• Support development and validation of Salesforce reports, dashboards, and sales KPIs.
• Analyze sales performance metrics and recommend process improvements.
• Ensure data quality, governance, consistency, and reporting accuracy.

Change Management & User Adoption

• Develop business process documentation, training materials, and user guides.
• Conduct end-user training sessions and workshops.
• Support organizational change management and user adoption initiatives.
• Provide post-implementation support and continuous improvement recommendations.

Required Qualifications