Job#: 3032147 Job Description: Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.
ServiceNow Program Manager (Product Management)
Location: Dallas, TX or Jersey City, NJ (Hybrid)
Work Type: Contract-to-Hire (CTH)
Rate: $68-73/hr
Business Unit: Information Technology
About the Role
We're looking for a Sr. ServiceNow Product Manager to own the strategy, roadmap, and outcomes for key ServiceNow platforms across the enterprise. This role is highly strategic and focuses on driving real business value, not just managing tickets or enhancements.
You'll shape how ServiceNow services are designed, structured, and consumed-making sure the platform is scalable, well-governed, and aligned with business and technology goals.
What You'll Do
Own the ServiceNow Product Strategy
- Define the product vision and multi-year roadmap for ServiceNow domains such as ITSM, ITOM, ITAM, CMDB, HRSD, CSM, or GRC
- Translate business priorities into clear, measurable product outcomes
- Make smart decisions around configuration vs. customization, ensuring platform stability and long-term sustainability
Design Enterprise-Ready Services & Catalogs
- Lead service architecture and service catalog design, ensuring services are consistent, intuitive, and easy to consume
- Ensure services align with CMDB/CSDM data models, reporting needs, and integrations
- Simplify and rationalize services to reduce duplication and complexity
Partner with Business & Technology Leaders
- Serve as the primary product owner and advisor for business stakeholders and technology teams
- Facilitate structured discovery sessions that go beyond basic request fulfillment
- Communicate roadmaps, priorities, and tradeoffs with transparency and clarity
Enable Platform Excellence
- Bring deep hands-on knowledge of ServiceNow workflows, data models, CMDB, integrations, reporting, and UX patterns
- Partner with Architecture, Infrastructure, and Asset teams to improve CMDB resiliency and governance
- Guide delivery teams to maximize out-of-the-box capabilities and enforce standard usage patterns
- Ensure solutions are upgrade-ready, stable, and high-performing
Manage Backlog & Prioritization
- Own the end-to-end backlog and intake process
- Balance new feature work with technical debt reduction and operational improvements
- Ensure work is well defined with clear success metrics and acceptance criteria
Track Value & Outcomes
- Define and monitor KPIs such as adoption, cycle time, data quality, and user satisfaction
- Use metrics to drive continuous improvement and value realization
What You'll Need
Required Experience- 10+ years of hands-on ServiceNow experience in a Product Manager, Platform Owner, or Functional Lead role
- Experience managing enterprise-scale ServiceNow environments with many stakeholders
- Strong product mindset-able to frame problems, define outcomes, and prioritize by value and risk
- Excellent communication skills, including executive-level messaging
ServiceNow Expertise- Deep knowledge of:
- Workflow orchestration, forms, CMDB/CSDM, integrations
- Core modules: ITSM, ITOM, ITAM, HRSD, CSM, and/or GRC
- Reporting, dashboards, and data quality
Must-Have Qualifications- 10+ years of ServiceNow experience
- ServiceNow Technical Architect certification
- Experience implementing ServiceNow AI capabilities
- Expertise with ServiceNow greenfield implementations
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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