Genesys Tech Lead

Hello Everyone, Hope you are doing good My name is Pavan and I work with SPAR Information System., I have a great opportunity for you, please find the job details below, if you are interested in applying please send me your updated resume and best time for you to discuss about this opportunity in details. Role: Senior Genesys Integration Architect / Lead Engineer Location: Remote Duration: 12 Months Must-Have Skills: Genesys Cloud CX Architecture & APIs Enterprise Integration Architecture (CR

6+ years of experience in telecom/contact center engineering, including 2+ years with Genesys Cloud (PureCloud) and Genesys certification required Strong hands-on expertise in IVR/ACD scripting, Architect flows, and Omni-channel routing (Voice, Chat, Email) Experience supporting ACD, dialer, call recording, WFM, SIP/H323 troubleshooting, and telecom performance optimization Proficiency with Genesys Cloud APIs, REST/Web Services, HTML, JavaScript, and SQL Server integrations Experience integratin

Position: Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations) Location: 100% Remote Duration: Contract to Hire Two Interviews: 2 rounds (all Virtual) Genesys CLOUD EXPERIENCE IS A MUST < General Challenges We have been struggling with both roles due to: Candidates having primarily on prem Genesys Engage experience instead of Genesys Cloud. Limited candidates who meet the required years of hands on cloud experience. Clearance requirements narrowing the talent pool. 1. Senior Ge

Overview LMI is seeking a Lead Genesys CX Enablement & Strategy Architect to support the Department of Veterans Affairs (VA) enterprise deployment of the Genesys Cloud Customer Experience (CX) solution across 65+ contact centers serving more than 11,000 employees. This role blends contact center platform expertise with strategy and advisory capabilities. The position is remote. The Lead Genesys CX Enablement & Strategy Architect serves as both the functional authority for platform enablement an