Amazon connect consultant - Sacramento, CA onsite

*US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurationsBuild and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designsAssist with configuration of Amazon Lex bots and Lambda functions for Conver

Platform Configuration & Support Support the Architect in translating call flow, queue, and routing designs into working AWS Connect configurations Build and maintain contact flows, queues, routing profiles, and contact attributes per Architect-approved designs Assist with configuration of Amazon Lex bots and Lambda functions for Conversational IVR under Architect guidance Document configuration details as input to Architecture Decision Records maintained by the Architect Flag configuration cons

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Client: One of Canada's top 5 banks Location: Toronto, ON Fully Remote open to US applicants Type: Full-time, permanent Hours: 37.5 per week Level: Senior (5+ years) About the role Our client, one of Canada's top 5 banks, is looking for a Senior Contact Center Support Specialist to provide expert-level technical support for their Amazon Connect environment. You'll troubleshoot complex issues across IVR, routing, and AWS integrations, lead knowledge-sharing and training sessions, maintain system