Job Title: Manhattan WMS Active WMS Cloud Support Engineer
Location: Seattle, WA
Work Mode: Onsite
Job Type: Contract
Job Description
We are seeking an experienced Manhattan WMS Manhattan Active Warehouse Management System (MAWM) Support Engineer to provide application and production support for cloud-based warehouse management solutions. The ideal candidate will have strong experience supporting Manhattan WMS applications, troubleshooting production issues, managing integrations, and ensuring smooth warehouse operations.
Key Responsibilities
Provide L2L3 application and production support for Manhattan WMS Manhattan Active WM solutions.
Monitor and troubleshoot cloud-based Manhattan WMS applications and resolve functional and technical issues.
Support warehouse operations, including inbound, outbound, inventory management, order fulfillment, picking, packing, shipping, and receiving.
Troubleshoot application issues, system errors, interface failures, and transaction processing problems.
Support integrations between Manhattan WMS and ERP, transportation management, and other enterprise applications.
Analyze application logs, investigate incidents, perform root cause analysis (RCA), and implement permanent fixes.
Work with business users, warehouse operations teams, technical teams, and vendors to resolve production issues.
Manage incident, problem, and change requests while meeting SLA requirements.
Support application releases, patches, enhancements, testing, and deployment activities.
Prepare technical documentation, support procedures, and knowledge base articles.
Participate in production support rotations and provide timely resolution of critical warehouse application issues.
Required Skills
Hands-on experience with Manhattan WMS or Manhattan Active Warehouse Management (MAWM).
Strong experience in application support, production support, and troubleshooting.
Experience supporting cloud-based Manhattan WMS environments.
Good understanding of warehouse management processes and supply chain operations.
Knowledge of inbound, outbound, inventory, order management, and fulfillment workflows.
Experience with application integrations, APIs, web services, and interface troubleshooting.
Experience with SQL and database queries for data validation and issue analysis.
Strong incident management, problem management, and root cause analysis skills.
Excellent communication and stakeholder management skills.
