Vaco is hiring a full time IT Vendor Manager to sit on-site 3x week in Charlotte, NC. Must be willing to work on a W2 basis and no sponsorship is offered. Local to Charlotte, NC candidates are HIGHLY preferred.
We are seeking an experienced IT Vendor Manager to oversee and optimize relationships with Managed Service Providers (MSPs) and other third-party technology vendors. This role is responsible for ensuring service quality, cost efficiency, and alignment with business objectives across a multi-vendor IT ecosystem.
Key Responsibilities
- Manage day-to-day relationships with MSPs and IT vendors, ensuring adherence to service level agreements (SLAs), KPIs, and contractual obligations
- Serve as the primary point of contact for vendor performance, escalations, and service delivery issues
- Lead vendor selection, onboarding, contract negotiation, and renewal processes
- Monitor and report on vendor performance metrics, identifying risks and opportunities for improvement
- Partner with internal IT, security, procurement, and business stakeholders to align vendor services with organizational needs
- Drive continuous improvement initiatives, including cost optimization, service enhancements, and process standardization
- Ensure vendors comply with company policies, regulatory requirements, and security standards
- Support incident management and escalation coordination across MSP partners
- Maintain accurate documentation of vendor contracts, performance reports, and governance frameworks
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
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