Job#: 3028262 Job Description: Department: Security Technician / Access Technician
Location: Bethesda, MD 20814
Duration: Multiyear
Position Overview:The ID Badge Specialist supports the Public Safety IT Card Services team by administering identity and access credentials across assigned locations. This role is highly customer-facing and requires strong technical aptitude, attention to detail, and the ability to work efficiently in a fast-paced, service-oriented environment. The position may include work in clinical or secure environments.
Key Responsibilities- Serve as the primary point of contact for badge-related inquiries and provide high-quality customer service
- Produce and issue ID badges and credentials using specialized software, printers, and imaging equipment
- Process badge requests through online systems and in-person service channels
- Support high-volume badge production initiatives, including planning and execution
- Ensure compliance with identity management policies, procedures, and security standards
- Respond to customer requests via email, phone, and in person
- Track inventory, supplies, and equipment to ensure operational readiness
- Maintain operational metrics and communicate trends or issues to management
- Collaborate with internal stakeholders across departments
- Perform additional duties as needed to support Card Services operations
Required Qualifications- Experience in administrative support, customer service, or service desk environments
- Strong organizational skills with excellent attention to detail
- Proficient computer skills and strong written communication abilities
- Experience with Microsoft Office, Adobe tools, and web-based systems
- Excellent interpersonal skills and ability to work with diverse populations
- Ability to work standard business hours with flexibility for special projects
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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