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Service Desk Analyst

Nashville, TN, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

12 Months

No Travel Required

On-site

$20 - $27/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

Active Directory
Customer Service
Computer Hardware
Communication
Call Center
RDP
WebEx
ServiceNow
Help Desk
Network

Summary

Title: IT Service Desk Specialist
Location: Nashville, TN – Onsite ( Daily 7.5 hrs – 8AM to 4:30 PM)
Duration: 12 Months

Position Summary
The Service Desk Personnel provides frontline technical support to end users, troubleshooting hardware, software, network, printer, mobile device, application, and account access issues. This role manages tickets in ServiceNow and delivers professional customer service while handling up to 30 calls per day.

Key Responsibilities

Provide phone, remote, and in-person technical support.
Troubleshoot printers, server/local print queues, hardware, applications, VPN, Wi-Fi, LTE, and network connectivity.
Perform basic Active Directory tasks, including navigating OUs, checking attributes, password resets, and account unlocks.
Support iPhones and iPads, including setup, account resets, network settings, and backup/restore.
Support Microsoft Teams, Cisco Webex, and video conferencing solutions.
Provide remote support using RDP, MSRA, Teams, and Webex.
Deploy and configure IT hardware and equipment.
Create, update, assign, and manage tickets in ServiceNow.
Maintain strong customer service and communication with end users.
Required Qualifications
IT Service Desk, Help Desk, or Call Center experience preferred.
Strong customer service and communication skills.
Experience with Active Directory, ServiceNow, printer troubleshooting, remote support, and basic network troubleshooting.
Ability to handle up to 30 calls per day.
Ability to lift at least 50 pounds.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10230037
Position Id: #16834692)
Posted 6 hours ago

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Neeraja Maganti

Recruiter @ Mavensoft Technologies, LLC

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