IT Helpdesk - Spanish Native

Conyers, GA, US β€’ Posted 5 hours ago β€’ Updated 5 hours ago
Full Time
No Travel Required
On-site
$20/hr
Fitment

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Job Details

Skills

  • Bilingual
  • Call Center
  • Customer Service
  • IOS Development
  • Problem Solving
  • Microsoft Windows 7
  • Spanish
  • Tier 2
  • Tier 1
  • Office Administration
  • Help Desk
  • Technical Support
  • Remote Support
  • Microsoft Windows
  • Microsoft Operating Systems

Summary

Location: Conyers, GA 
Language Requirement: Spanish (Required)

Position Overview

Seeking a Bilingual (Spanish/English) IT Help Desk Analyst to provide Tier 1 technical support to internal employees and external customers. The role involves handling a high volume of calls, troubleshooting common IT issues, managing support tickets, and delivering excellent customer service in a call center environment.

Key Responsibilities

  • Answer incoming help desk calls and provide technical support.
  • Troubleshoot issues related to:
    • Microsoft Outlook
    • Microsoft Office Suite
    • Windows 7 and Windows 10
    • Basic hardware and connectivity problems
  • Create, update, and manage support tickets.
  • Escalate unresolved issues to Tier 2 support, vendors, or management.
  • Monitor ticket queues and follow up until issues are resolved.
  • Assist external customers with:
    • Website access issues
    • Password resets
    • Online account management
    • Mobile Driver''s License (mDL) support
  • Document issues, resolutions, and customer interactions.

Required Qualifications

  • Spanish language proficiency (speaking and assisting customers).
  • Minimum 2 years of IT Help Desk/Desktop Support experience.
  • Experience supporting Microsoft Outlook, MS Office, Windows 7, and Windows 10.
  • At least 6 months of customer service or call center experience.
  • Knowledge of Apple iOS devices.
  • Strong communication and problem-solving skills.

Preferred Education

  • Vocational/Technical Degree in Computer Applications, Computer Technology, or a related field.

Ideal Candidate

  • Has both IT Help Desk and Call Center experience.
  • Comfortable handling a high volume of calls.
  • Strong customer service skills.
  • Experienced with ticket management and issue escalation.
  • Able to communicate effectively in both English and Spanish.

Must-Have Skills

βœ” Bilingual Spanish/English
βœ” IT Help Desk Support (2+ years)
βœ” Call Center Experience
βœ” Windows 7/10 Support
βœ” Microsoft Outlook & Office Support
βœ” Ticket Management
βœ” Apple iOS Knowledge
βœ” Customer Service Skills

Employers have access to artificial intelligence language tools (β€œAI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: nexmo
  • Position Id: 8987014
  • Posted 5 hours ago
Contact the job poster
SM

Sulthan Meera

Recruiter @ Nextgen Information Services
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