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Technical Support Analyst (Mesa)

Mesa, AZ, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

On-site

$28 - $30/hr

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Active Directory
Communication
Computer Hardware
Computer Networking
Help Desk

Summary

Technical Support Analyst (Contract-to-Hire)

Are you a sharp Technical Support Analyst looking to make a real impact? Join a dynamic team providing support primarily in Mesa. This 6-month contract-to-hire role offers career advancement and a comprehensive benefits package.

The Role

This position features a hybrid workflow focused on localized support: approximately 80% in-person/desk-side support and 20% help desk coverage (calls/emails/chats), though this ratio may fluctuate based on project needs.

The Impact You ll Make

You will be the face of IT, ensuring seamless operations across our Mesa, Peoria, Surprise, and Avondale locations.

Advanced Troubleshooting: Triage and resolve Level I, II, and III incidents involving hardware, software, and networking.
Customer Excellence: Validate resolutions with internal users and maintain meticulous records in the ITSM system.
Security & Compliance: Execute IT Security policies and ensure all devices are fully encrypted.
Knowledge Sharing: Author knowledge-base articles and contribute to service improvement efforts.
Project Versatility: Manage multiple simultaneous projects while providing reliable back-up help desk support.

What You Bring

Experience: 3+ years in technical/desk-side support.
Tech Stack: Expert-level Windows, MS Office, and Active Directory support.
Hardware Savvy: Ability to image/configure out-of-the-box PCs and install enterprise apps.
Mobility: Valid driver s license, reliable vehicle, and ability to transport equipment between sites.
Soft Skills: A consultative personality with top-tier communication and documentation skills.

Logistics & Benefits

Schedule: Flexible hours required, including on-call and occasional weekends.
Location: Primary support in Mesa, with secondary support for surrounding West Valley offices.
Benefits: W-2 contractors enjoy 401(k) with 4% match, medical/dental/vision, life insurance, and disability coverage.

Note: Background check and drug test (excluding marijuana) required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10294321
Position Id: 8974727
Posted 2 hours ago

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