Job#: 3024088 Job Description: We're seeking a future team member for the role of
Vice President, Client Operations Manager to join our
Loans Enablement Operations team. This role is located in
Houston, TX.
In this role, you'll make an impact in the following ways:- The Vice President, OPS Client Service Manager plays a pivotal role in overseeing and enhancing client operations and reporting functions within firm. This position is critical in ensuring that client service standards are met and exceeded by effectively managing client relationships and operational processes.
- By aligning with strategic pillars and principles, the role contributes to fostering a culture of trust, operational excellence, and client-centric service.
- Emphasizing collaboration and innovation, this position supports the organization's commitment to delivering exceptional client experiences and operational efficiency.
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with Company priciples.
- Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
To be successful in this role, we're seeking the following:- Bachelor's degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus.
- Typically 4-7 years of experience and 0-1 years of management experience. Experience in an operational area and/or client services is preferred.
- Experience in Loans (Syndicated, bi-lateral, real estate).
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
- Prior loan operations experience in a financial service setting preferred
- Detail oriented
- Excellent verbal and written communication abilities
- Ability to self-manage, prioritize, and execute workload
- Familiarity with technical applications to include, but not limited to, Microsoft Office applications
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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