IT Support Technician

Description

As an IT Support Technician II, you will use your skills to support the operations team in resolving technical problems with our operations facilities. You will work with a dynamic global team involved with supporting the employees, systems, and applications within our corporate environment. This position serves as the face of IT addressing all issues with the highest degree of professionalism. The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support our IT environment.

Title: Warehouse IT Support

Location: Haslet, Tx

Pay: $35-40 per hour

Duration: 12 month contract open to extensions

This position will be hybrid working at our Haslet/Ft. Worth, TX area distribution centers. The IT Support Technician II will need the ability to work a flexible schedule/shift including weekends, days, and nights as well as support an on-call rotation at various work locations in the greater Ft. Worth area.

You'll Make a Difference by

Allocating, maintaining, and troubleshooting IT equipment

Installing, monitoring, maintaining, and repairing system hardware, software, and peripheral equipment, following design or installation specifications, including using AD - GPO - InTune - and/or SOTI MobiControl

Maintaining operation of system hardware by monitoring functionality, performing preventative maintenance, and identifying, reporting, or resolving performance issues, including creating, updating, and managing Windows desktop images through approved solutions

Working with network engineers and external vendors for warehouse technical support

Administering user access in Windows Active Directory, O365, InTune, JIRA, and other applications

Managing relationships and coordinating efforts with external technology suppliers

Tracking, managing, and quickly resolving all issues through the JIRA ticketing system

Assisting with troubleshooting and resolving system issues, including network, server OS, and application issues

Constantly looking for ways to improve user productivity by staying on top of new and emerging technologies (both consumer and enterprise)

Contributing to the creation of standard procedures that better streamline DITS team workflow

Assisting in training new hires

Supporting customers from multiple buildings in the area, as well as remote customers

Lifting and moving up to 50 pounds, as well as standing and walking for shifts lasting up to 10-12 hours at a time

Traveling within your local or regional area to support our customers

Performing other duties as assigned to meet business needs

Requirements

High school degree or equivalent

3+ years of corporate or Distribution setting Windows, Mac or Linux Operating systems support experience

2+ years of experience troubleshooting integrated and interdependent computer systems

2+ years of experience maintaining thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Above basic knowledge of network troubleshooting skills

Excellent problem-solving skills and ability to rapidly identify and resolve issues in a fast-paced environment with a high degree of customer satisfaction

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), or other industry relevant certifications is preferred

Ability to continuously learn new technologies

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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