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ServiceNow Business Analyst - Only Wisconsin Residents

Madison, WI, US • Posted 2 days ago • Updated 50 minutes ago

Full Time

Part Time

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

SANS
Workflow
Business Analysis
Requirements Elicitation
Specification Gathering
Management
Acceptance Testing
IT Service Management
Documentation
Technical Writing
Functional Requirements
Standard Operating Procedure
SOP
Dynatrace
JIRA
ServiceNow
Enterprise Architecture
Security Operations
Software Asset Management
Computer Hardware
Asset Management
ITIL
Change Request Management

Summary

Position: ServiceNow Business Analyst

Location: Madison, WI (Only Wisconsin Residents)

Duration: Long Term

Job Description:

Top Required Skills and Years of Experience:

ServiceNow Implementation & Configuration 3 years of experience: Extensive experience configuring ServiceNow ITSM modules, building Service Catalog items, and designing workflows using Flow Designer.

Business Analysis & Requirement Gathering 3 years of experience: Expertise in translating non-technical business needs into detailed technical specifications and managing the lifecycle from discovery through UAT.

ITSM Process Knowledge 3 years of experience: Deep understanding of ITIL frameworks and how they are applied within a large enterprise or government environment.

Technical Writing & Documentation 3 years of experience: Proven ability to create clear technical documentation, including Functional Requirement Documents (FRD) and Standard Operating Procedures (SOP).

Nice-to-Have Skills:

Third-Party Integrations: Experience integrating ServiceNow with technical solutions such as Dynatrace, Jira, or Tenable.

Advanced ServiceNow Modules: Familiarity or implementation experience with additional modules such as Enterprise Architecture (EA), Security Operations (SecOps), Software Asset Management (SAM), or Hardware Asset Management (HAM).

ITIL Proficiency: Strong understanding or experience working within ITIL v3 or v4 frameworks, specifically in the areas of Incident, Change, and Request Management.

Thanks & Regards,

Harry

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10265865
Position Id: OOJ - 1676-677-1776258947
Posted 2 days ago

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