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Technical Support

Salem, VA, US • Posted 5 hours ago • Updated 5 hours ago

Contract Independent

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Computer Hardware
Customer Service
FOCUS
Help Desk
Instructional Design
Laptop
Management
Microsoft
Microsoft Office
Microsoft SharePoint
Microsoft Windows
Mobile Devices
Problem Management
Reporting
Technical Support
Training
Wireless Communication
Writing

Summary

Job Description

Position will primarily focus working with field staff with new technology and support of devices.
Work with staff to be innovative with technology to perform daily job functions.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking and reporting tools.
Strong Customer Service skills that include a “customer first” attitude.
Position is responsible for agency-specific end user support throughout Salem District.
Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
Troubleshoot hardware and software issues.

Skills Required:

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
Experience working with help desk request tracking and reporting tools Required 5 Years
Strong Customer Service skills that include a customer first attitude Required 5 Years
Provide computer training for field staff Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have

Required Skills

Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required 5 YearsSkill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required 5 YearsAbility to communicate effectively verbally and in writing with individuals and groups Required 5 YearsExperience working with help desk request tracking and reporting tools Required 5 YearsStrong Customer Service skills that include a customer first attitude Required 5 YearsProvide computer training for field staff DesiredKnowledge of computer/mobile device applications and how they operate in an enterprise environment. DesiredExperience with creating training documentation. Nice to have

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10460158
Position Id: 8960969
Posted 5 hours ago

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