Job#: 3031022 Job Description: Web Content SpecialistLocation: Richmond, VA (hybrid- 3 days in office)Length: 1 year + potential to extend Job Description:Our client is seeking a motivated Web Content Specialist who will partner with internal customers across the enterprise to develop, build, test, and release in-bound digital customer messages. This is a production-heavy position where meeting deadlines and providing high-quality, error-free work are equally important. To succeed in this role, the right candidate must be able to provide exceptional customer service, juggle multiple in-progress projects, have a high level of attention to detail, and be adaptable. In addition, a candidate should possess basic technical skills required to understand and use API tools, create test accounts, and build, test, and troubleshoot messaging in various environments.
RESPONSIBILITIES
- Partner with internal customers to develop and execute messaging based on their intent and objectives
- Work within an internal framework to build, test, and release digital messages to our web and mobile banking application
- Apply analytical thinking to create targeting that ensures messages are delivered to the intended audience
- Work within Insomnia to call GET and POST requests to test and troubleshoot messaging logic
- Work in Web browsers, Xcode, and Android Studio to test messages on various channels
- Communicate closely with various individuals and teams on the status of assigned projects
- Gather and analyze data from Tableau, Splunk, or other sources as requested
- Follow established team processes and engage in process improvement
SKILLS & QUALIFICATIONS
- 3+ years of digital messaging experience
- 1+ years experience using macOS
- Client relationship management - a focus on building relationships with customers and ensuring their needs are met
- A growth mindset - the ability to thrive on challenge and use failure as a catalyst for learning and development
- Detail-oriented - a high level of focus to ensure successful completion of complex campaigns with multiple variables and stakeholders and finds what everyone else misses
- Ability to multi-task - prioritize and work in a fast-paced environment while managing multiple projects simultaneously
- Effective verbal and written communication - clear, concise communication with customers, team, and mid-level management both in person and virtually
- Resourceful - able to find an answer when one isn't readily available
- Content management system experience - navigating, entering text, uploading images, and selecting metadata tags
- Experience using Google Workspace products (Gmail, Calendar, Drive, etc.)
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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