Business Analyst (Level I)

Job#: 3024237

Job Description:
Business Analyst (Level I)

Location: Miami, Florida (Onsite)

Employment Type: Contract

Duration: 12 months

Role Overview

This position serves as the first point of contact for technical support inquiries from high-revenue clients in Latin America, specifically Brazil. The role involves acting as a proficient technical liaison, providing support for treasury, cash management, card, and depository products operated through the bank's electronic platform. The candidate will be responsible for analyzing and resolving technical requests, working with internal partners, and supporting the implementation or conversion of business systems.

Key Responsibilities

• Serve as the initial contact for technical support inquiries from clients via email and phone.
• Analyze and determine the appropriate handling and resolution for technical requests related to various banking products.
• Provide technical systems and software support for modification, implementation, or conversion of business systems.
• Act as a liaison between the business unit and software, hardware developers, and vendors.
• Translate business needs into formal Business Requirements deliverables.
• Participate in the design, development, and implementation of complex applications.
• Interface with clients to provide training, education, and support.
• Manage and prioritize tasks effectively in a fast-paced team environment.

Required Qualifications

Experience: A minimum of 1-2 years of experience in the banking or financial industry, with at least one year in a customer-facing role. Experience with technical support is preferred.

Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to navigate multiple computer systems while interacting with customers.

Language Skills: Fluency in both English and Portuguese is required for speaking and writing.

Preferred Qualifications

• An IT degree or substantially equivalent experience.
• A minimum of 3 years of experience with technical support or banking services.
• Proficiency in Spanish.

Work Environment

This is an onsite position requiring a minimum of three days per week at the office. The standard work hours are 7:00 AM to 4:00 PM EST to align with Brazil business hours. The role requires the ability to work under pressure and adapt to ongoing changes in technology and processes.

Compensation & Benefits

The anticipated pay range for this position is $30.00 to $32.06 per hour. Please note that a specific offer will be contingent on the candidate's experience, qualifications, and other relevant factors.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.