Help Desk Technician - Cadillac Area

Job Description:

Help Desk Technician | Cadillac, MI

Salary Range: $47,000 - $72,000 depending on experience

Are you a skilled professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We are collaborating with companies in Cadillac seeking experienced Help Desk Technicians.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We partner with manufacturers across Cadillac seeking Help Desk Technicians who want more than a lateral move. These companies hire intentionally, and we connect them with professionals ready for roles that fit.

Key Responsibilities

• Provide first-level contact and problem resolution for manufacturing software and hardware issues.
• Document, track, and monitor help desk requests using a ticketing system, ensuring timely resolution for production systems.
• Troubleshoot and resolve issues related to specialized manufacturing equipment and their interconnected systems.
• Perform routine maintenance and support for shop-floor workstations, printers, and handheld devices.
• Collaborate with manufacturing engineers and IT specialists to escalate and resolve complex technical problems affecting production.
• Assist with the deployment and configuration of new hardware and software for manufacturing operations.

Recommended Qualifications

• Associate's degree in IT, Computer Science, or a related field, or equivalent experience.
• 1-3 years of experience in a help desk or IT support role, preferably within a manufacturing or industrial environment.
• Proficiency in troubleshooting hardware (e.g., desktops, laptops, printers, shop floor devices) and software (e.g., Windows OS, Microsoft Office Suite, ERP systems).
• Familiarity with network fundamentals (TCP/IP, LAN/WAN) and cybersecurity best practices.
• Strong communication and interpersonal skills, with the ability to provide clear technical assistance to non-technical users.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced setting.

Bonus Qualifications

• Experience with SCADA systems or other manufacturing control systems.
• Familiarity with ERP systems commonly used in manufacturing (e.g., SAP, Oracle EBS).
• Certification in ITIL, CompTIA A+, or similar relevant industry certifications.
• Basic understanding of networking principles (TCP/IP, LAN/WAN) within an industrial setting.
• Prior experience with CMMS (Computerized Maintenance Management System) software.

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Computer Support Specialist,IT Help Desk Technician,Technical Support Specialist,IT Support Analyst

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
TCP/IP
Support
BASIC
Technical Assistance
Management System
Laptops
Operations
ERP
Salary
ITIL
Hiring
Partnerships
Recruiting
Compensation
SAP
Manufacturing
Interpersonal Skills
Networking
Computer Science
Oracle
Troubleshooting
Windows
Preparation
Software
Maintenance
Science
Microsoft Office
Communication
Management

Salary Package:
$ 47,000.00 - 72,000.00 (US Dollar)