We are a digital agency and software company delivering AI-powered engagement, compliance, and insight solutions that help brands scale and enrich customer experiences across social and digital channels.
We are seeking a hands-on Product Manager with a strong balance of product execution and product marketing experience to support the development of AI-enabled enterprise SaaS products. This role is ideal for a Product Manager who can translate customer and market needs into product strategy, clearly articulate value and positioning, and partner closely with Marketing, Sales, and Engineering to bring AI-powered capabilities to market.
You will play a key role in product roadmap execution, go-to-market readiness, and customer-facing product communication, supporting the launch and adoption of machine learning–driven features in a fast-paced, remote-first environment.
Responsibilities
Product Strategy & Market Insight
Conduct market, competitive, and customer research to identify unmet needs, product opportunities, and differentiation
Partner with Product Leadership to support roadmap planning and prioritization aligned with business and market goals
Requirements & Delivery
Gather, document, and refine product requirements by collaborating with stakeholders, customers, Engineering, and UX
Translate product concepts into clear user stories, functional requirements, and acceptance criteria
Collaborate closely with Engineering and UX throughout the Agile development lifecycle to ensure high-quality delivery
Participate in testing and validation of features prior to release
Product Marketing & Go-To-Market
Define and articulate product value propositions, positioning, and key messaging in partnership with Marketing
Support product launches, including release planning, internal enablement, and external communications
Develop and contribute to product documentation, sales enablement materials, and customer-facing collateral
Communicate product updates, roadmap progress, and release information to cross-functional and non-technical audiences
Customer & Partner Engagement
Support customers in product usage, adoption, and feedback collection
Collaborate with Sales, Support, and Professional Services to ensure successful rollout and ongoing adoption
Support third-party vendor and partner integrations, ensuring alignment with product strategy and customer value
Required Experience
3+ years of Product Management experience in Enterprise SaaS or B2B software environments
Demonstrated experience supporting product launches, positioning, and go-to-market initiatives
Experience working on AI-enabled or data-driven products
Working knowledge of AI/ML concepts and model-powered features (no data science background required)
Strong ability to translate customer, market, and business needs into clear product requirements
Experience collaborating closely with Marketing, Sales, and Customer-facing teams
Familiarity with APIs, integrations, and cloud-based platforms
Experience working in Agile/Scrum environments using tools such as Jira, TargetProcess, or similar
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