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IT Infrastructure Technician

Birmingham, AL, US • Posted 2 days ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Recruiting
IT Infrastructure
Project Coordination
Printers
Repair
Computer Hardware
Network Support
Documentation
Help Desk
Issue Tracking
Relationship Management
Collaboration
Project Implementation
Management
Supervision
Technical Support
Laptop
Mobile Devices
Microsoft Windows
Operating Systems
Conflict Resolution
Problem Solving
Communication
Network
CompTIA
Microsoft Certified Professional
Insurance
Life Insurance
Facebook
LinkedIn
Health Care

Summary

Overview

NaphCare is hiring an IT Infrastructure Technician just like you on-site at our Corporate Headquarterslocated in Birmingham, AL

The Infrastructure Technician will support the deployment, maintenance, and ongoing operation of technology systems across a nationwide network of sites. This role combines hands-on field work, end-user support, infrastructure deployments and project coordination to ensure reliable technology services for our users and facilities.

Responsibilities

Installation and Configuration: Configure and install desktops, laptops, printers, mobile devices, and associated peripherals. Ensure all related software is properly set up and functioning
Technical Support: Provide technical support for desktop computers, printers, and peripheral equipment. Troubleshoot, diagnose, repair, and resolve hardware and software issues
Network Support: Perform walkthroughs and assess network needs to provide connectivity to devices in a given area, and document these needs in detail. Assist in configuring and troubleshooting network connections for all devices
Documentation: Document each new project and support case thoroughly in our helpdesk ticketing system. Annotate all updates and resolutions to ensure accurate and complete records
Coordination: Coordinate with Naphcare staff, site staff from various departments, and vendors to ensure the successful completion of projects
Relationship Management: Develop and maintain positive working relationships with all parties involved in projects to facilitate smooth operations and effective troubleshooting in the future
Team Collaboration: Work effectively within a team environment and alongside other teams to ensure cohesive support and project execution
Task Driven: Ability to manage individual tasks and move projects towards known goals with minimal supervision in a team-based, fast-paced and deadline-driven environment
Travel: Travel frequently to support on-site needs and projects, often multiple days per week primarily in the Southeast.

Qualifications

Proven experience in a technical support role, ideally in a networked environment
Proficiency in installing, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals
Strong understanding of Windows operating systems and common software applications
Excellent problem-solving skills and ability to work under pressure
Strong communication skills and ability to explain technical issues to non-technical users
Experience assessing network needs and documenting detailed connectivity requirements
Proven ability to work collaboratively with internal teams and external vendors
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus
Willingness and ability to travel as needed or otherwise be in the office 5 days a week, operate company vehicles and lift/transport IT equipment.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US and we are growing. If you have never considered a career in correctional healthcare, now may be the time. In addition to competitive salaries and generous employee benefits, we strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

Health, dental & vision insurance that starts day one!
Prescriptions free of charge through our health plan, beginning day one!
Lowest Cost Benefits!
Employee Assistance Program (EAP) services
401K and Roth with company contribution that starts day one!
Tuition Assistance
Referral bonuses
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Free continuing education and CMEs

Equal Opportunity Employer: disability/veteran

Follow Us: Instagram | Facebook | LinkedIn | Advancing Correctional Healthcare | NaphCare

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516632
Position Id: 2bbdbddfc2eb263dbe5ec8b11d797857
Posted 2 days ago

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