NYC311 Project Manager Hybrid (Brooklyn, NY) Location: Brooklyn, NY (2 MetroTech Center, 11201)
Schedule: Hybrid 3 days onsite / 2 days remote
Duration: 12 months
Hours: 35 hours/week (no overtime)
Interview: In-person required (within 5 10 business days)
Important: Only local candidates will be considered due to mandatory in-person interviews.
About the Role Join the NYC311 team and play a key role in managing and delivering critical applications that support millions of New York City residents, businesses, and visitors. This is a high-impact Project Manager role overseeing the City s Customer Service Management System (CSMS), which powers 311 services across call centers, web portals, SMS, and mobile platforms.
You will work closely with product leadership, cross-functional teams, and multiple NYC agencies to deliver enhancements, manage releases, and ensure seamless operations of essential public service systems.
What You ll Do - Lead end-to-end project delivery across multiple 311 workstreams (Call Center, Portal, Mobile, SMS).
- Manage release planning and release execution, ensuring alignment with product roadmap.
- Develop and maintain project plans, timelines, and resource allocation.
- Identify risks early and implement mitigation strategies to avoid disruptions.
- Coordinate across internal teams, external vendors, and NYC agencies.
- Serve as escalation point for issues and ensure timely resolution.
- Facilitate stakeholder meetings and provide executive-level status reporting.
- Manage production releases, outages, and change management processes.
- Drive Agile delivery practices across multidisciplinary teams.
Required Qualifications- MUST HAVE - Bachelor s degree in IT, Project Management, Public Administration, or related field.
- 8+ years of experience managing complex IT projects (public sector or regulated environment preferred).
- Strong experience leading cross-functional teams and managing competing priorities.
- Proven ability to break down large projects into actionable tasks and manage dependencies.
- Hands-on experience with Azure DevOps.
- Experience with Agile, Scrum, and/or Waterfall methodologies.
- Strong communication, presentation, and stakeholder management skills.
- Solid understanding of risk management and mitigation strategies.
- Excellent problem-solving skills and attention to detail.
Why This Role - Work on mission-critical systems serving NYC residents.
- High-visibility role with direct interaction with leadership and city agencies.
- Opportunity to manage large-scale digital transformation initiatives.
- Competitive hourly rate.
Additional Notes - Candidates must be local to NYC and available for in-person interviews.
- Work week capped at 35 hours; overtime is not expected or guaranteed.
- Vendors must provide candidate pay rate and markup separately if applicable.
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