Quality Assurance Consultant III

Job#: 3026645

Job Description:
Quality Assurance Consultant III

Location: Charlotte, North Carolina (Hybrid)

Employment Type: Contract

Duration: 12 months

Role Overview

We are seeking a Quality Assurance Consultant to create, optimize, and manage test processes. This role involves developing and executing a comprehensive testing strategy for a virtual assistant application, ensuring alignment with business stakeholders, and managing test execution to maintain high quality standards.

Key Responsibilities

• Create and optimize test processes, including defect management and reporting.
• Ensure alignment and sign-off for test cases from business and other stakeholders.
• Manage test execution and resolve, communicate, or escalate any issues that may result in test plan variance.
• Design test data and ensure data compliance requirements are met across all test environments.
• Develop and execute a comprehensive testing strategy for a virtual assistant application, encompassing functional, performance, regression, and exploratory testing.
• Oversee the execution of test cases, ensuring proper test planning and adherence to testing timelines.
• Validate virtual chatbot intents, entities, grammars, and end-to-end workflows with fallback behaviors.
• Communicate effectively with a wide range of audiences, including business stakeholders, developers, and support teams.

Required Qualifications

Experience:

• 5+ years of relevant experience.
• Strong experience in developing and executing testing strategies for complex applications.
• Experience with agile development methodologies, DevOps practices, and tools such as ALM Octane.
• Familiarity with Behavior-Driven Development (BDD) and Test-Driven Development (TDD) methodologies.
• Knowledge of data versioning and data management practices.

Technical Skills:

• Experience with testing frameworks and tools specific to testing APIs, NLP/NLU, GenAI, and chatbot applications.
• Proficiency in test case design, test execution, and test management tools, including AI-assisted test creation with GitHub Copilot.
• Experience with automation testing tools such as Selenium, Playwright, or PyTest.
• Knowledge of Agile Practices, Application Development, Architecture, and User Experience Design.

Preferred Qualifications

• Financial domain knowledge.

Compensation & Benefits

The pay range for this position is $55.00/hr to $60.42/hr. A comprehensive benefits package is available for this position.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.