Description
We are looking for an experienced IT Services Coordinator to join our team in New York, New York. In this role, you will provide meticulous technical support and exceptional customer service to internal and external users. Your focus will be on troubleshooting hardware and software issues, maintaining user productivity, and ensuring seamless operation of IT systems. Ideal candidates will have strong technical expertise in Windows environments, Office 365, and hardware support, coupled with excellent organizational and communication skills.
Responsibilities:
Deliver expert-level technical assistance for Windows-based systems, including installation, configuration, and maintenance.
Administer and troubleshoot Office 365 applications to ensure smooth operations and secure user access.
Diagnose and repair hardware issues, with a focus on Lenovo laptops and Cisco networking devices.
Provide Audio-Visual (A/V) support for conference rooms, handling equipment setup and video conferencing needs.
Communicate effectively with users to identify issues and offer clear, actionable solutions.
Collaborate with IT team members and external vendors to address complex support requests.
Manage service tickets using the ServiceNow system, ensuring prompt resolution and accurate documentation.
Generate detailed reports on service ticket trends, resolution times, and user feedback to drive improvements.
Maintain comprehensive documentation of support processes, solutions, and user guides.
Train users on IT resources and provide guidance for common troubleshooting techniques.
Requirements
Proficiency in Windows operating systems, including installation and troubleshooting.
Hands-on experience with Office 365 administration, including Outlook, Teams, and SharePoint.
Expertise in diagnosing and repairing Lenovo hardware and basic Cisco networking devices.
Strong knowledge of A/V equipment setup and maintenance for meetings and presentations.
Familiarity with ServiceNow or similar IT ticketing systems for managing service requests.
Excellent communication skills to explain technical concepts to non-technical users.
Organizational skills to prioritize tasks efficiently in a fast-paced environment.
A minimum of three years of experience in technical support or a related field.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02940-0013393803
- Posted 3 hours ago
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