Network Technician

Position Summary

Responsible for support and maintenance of network systems (including wireless) for a remote location approximately 60 miles (Auburndale, FL) from Florida’s Turnpike Headquarters (Ocoee, FL). Proactively monitors networks to provide stable, dependable network services across multiple platforms. Configures and troubleshoots computer networks. Maintains LAN/WLAN/WAN operations by working with network facilities and hardware/software vendors to ensure timely problem resolution. Utilizes network management applications to identify faults and ensure the provision of data or other telecommunications access to customers, as well as the movement of information between locations.

Job Responsibilities

• Manage and configure startup and running configurations for network switch equipment.
• Perform network configurations from DMARC to workstations, including fiber distribution, routers, switches, DHCP, and necessary topology for high QoS.
• Monitor protocol compatibility, perform system tuning, and make recommendations for improvement.
• Monitor, troubleshoot, and maintain network (LAN, WLAN, & WAN) multiplexers, hubs, and routers using remote monitoring tools.
• Perform capacity and resource planning, assessing network risks and contingency planning.
• Apply knowledge of the OSI model to ensure proper data flow throughout the environment.
• Communicate with the Information Security Team regarding firewall rules needed to support projects and new equipment/applications.
• Maintain and utilize network management applications to identify faults and ensure seamless data and telecommunications access.
• Adhere to departmental procedures and policies, including on-site travel for issue resolution and resource deployment.
• Track incidents and IT equipment transfers/relocation accurately through service desk ticketing systems.
• Travel frequently to FDOT offices and/or remote locations to provide required support.
• Participate in after-hours (evening & weekend) on-call rotation.
• Perform additional duties as assigned.
• Ability to lift up to 50 pounds.

Required Skills

• Enterprise IT network experience is required.
• Experience with HPE/Aruba networking equipment is highly desired.
• Preparation, configuration, and support of Windows 11 systems, Active Directory, MECM.
• Willingness and ability to travel regularly; valid driver’s license and reliable transportation required.
• High school diploma or equivalent; certifications preferred: CompTIA Network+, Security+, Cisco CCNA.
• Ability to learn new systems and software in a fast-paced environment.
• Strong problem-solving skills, critical and analytical thinking, and adaptability.
• Ability to manage multiple priorities and work independently or as part of a team.
• Capacity to perform under pressure, with strong organizational and time-management skills.